Dear Glen,

Thank you for all that you and your crew did while we were in Columbus for maintenance. You all really treated us like family while we were there for two weeks. You had told me that you were beginning to specialize in 450’s. We really learned that while we were there.

Steve McCormick’s knowledge of the construction of our coach helped when he worked on the slides, air system and other parts of the coach,

Glenn Rogers was intimately familiar with many of our electrical and slide issues, Glenn told us that he had personally delivered this coach to and from services when the original owner needed work performed on the coach. John Hughes took the extra time while under the coach to inspect the steering components and brakes. He offered helpful suggestions for needed maintenance and preventative issues that we could take.

Kenny Rodgers was very accommodating in completing our list of repair items and incorporating the added things that were discovered while we were at Coachcraft. He also helped us get out the door on time. One morning, Brad spent quite a bit of time making us feel welcomed and telling us more about Coachcraft and its history.

We now have a better operating coach which should give us more good miles of traveling. Each of your technicians took the time to explain coach items to us so that we could better fix it on the road. As I told them, “When we’re away from Coachcraft, I am the person who has to solve these problems.”.

We arrived in Las Vegas on time and with few problems. I leam each time I start and move this coach. I now know that it will run out of fuel with a 1/4 tank if headed up too great an incline. I pumped in 150 gallons to the top of the fuel neck 5 miles down the road from the campground where the engine failed. We lost the front air conditioner cover in high winds in New Mexico. Apparently the two front screws weren’t fully tight. All 16 screws are now properly tightened. The learning continues.

Please give our thanks to all of the people who worked on our coach. You have a good crew that makes one feel comfortable with the work that you are doing.